Best Western Alpen Resort - Zermatt

Spissstrasse 52, Zermatt, Switzerland, CH-3920show map
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room
Highlights
8
FabulousBased on  307 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Switzerland

Use Badge
Overview

The stylish Best Western Alpen Resort is a great place in a shopping area of Zermatt. The hotel was opened in 1980 in a 4-story modern building and renovated in 2002.

A quiet location gives quick access to Zermatt, which is 12 km away. The distance between Zermatt city center and the property is 1 km.

Best Western Alpen Resort offers a wonderful view to its guests.

Zermatt railway train station lies within a 10-minute walk. The property is set 90 km from Lugano airport.

Rooms

Some of the non-smoking hotel rooms feature LCD TV, a balcony, a wardrobe, a work desk and a DVD player as well as coffee/tea makers and a kettle. Many guestrooms offer views of Matterhorn and Andes Mountains. They also include bathrooms with a shower, a spa bathtub and bath sheets.

Eat & Drink

Every day a complimentary cold buffet breakfast is served. Guests will taste excellent cuisine in the large on-site restaurant. The small bar serves a selection of coffee and tea. Corbeau d'Or and Viktoria are located within 100 meters away.

Services

Guests can take advantage of a designated smoking place, an elevator and a car park.

Relax

The hotel offers various facilities, such as a spa lounge, a hot tub and a sauna along with steam baths, Turkish bath and massage. Best Western Alpen Resort provides a gym and a fitness center to help guests keep fit.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Number of floors:   4.  Number of rooms:   55.

+ More- Less
Facilities
Wi-Fi
Parking
24-hour services

24-hour reception

Babysitting

Paid babysitting/ Child services

Swimming pool

Indoor heated swimming pool

Air conditioning
Facilities for kids

Game room

Children's play area

Kids club

Cots

Ski facilities

Ski pass vendor

Ski storage

Sports & Fitness

  • Fitness centre
  • Tobogganing
  • Snowboarding
  • Skiing
  • Hiking
  • Tennis court
  • Darts
  • Table tennis

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Ski pass vendor
  • Tours/Ticket assistance
  • Wake up service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Outdoor dining area
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Indoor heated swimming pool
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • Mountain view
  • Landscape view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Living room
  • Sitting area
  • Dressing area
  • Patio
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Hair dryer
  • Bathrobe
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Data ports
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
+ More- Less
Good to know
Check-infrom 2 pmFREECheck-outuntil 11 amFREE
Children & extra bedsOne child0 - 6 yearsExtra bedFREEOne child7 - 16 yearsExtra bedChildren above
16 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less

Rooms and availability

+ More- Less
Location
  • Nearby
  • Restaurants
  • City landmarks
Mountaineers' cemeteryMountaineers' cemetery2300 ft
Zermatt railway stationZermatt railway station700 ft
Matterhorn MuseumMatterhorn Museum2700 ft
Matterhorn Golf clubMatterhorn Golf club700 ft
PolluxPollux900 ft ZermattSwitzerland
HohbalmenHohbalmen900 ft
Chocolaterie LaderachChocolaterie Laderach1900 ftBahnhofstrasse
HinterdorfstrasseHinterdorfstrasse2100 ftHinterdorfstrasse 25
Stoked Swiss Ski and Snowboard SchoolStoked Swiss Ski and Snowboard School2300 ftBahnhofstrasse 72, Zermatt
+ More- Less
Corbeau d'OrCorbeau d'Or300 ftUntere Mattenstrasse 12
La GinabelleLa Ginabelle800 ftVispastrasse 52
BerghofBerghof900 ft3920 Zermatt
Restaurant vis-a-visRestaurant vis-a-vis900 ftGornergrat 3100m
Berghotel RiffelalpBerghotel Riffelalp900 ft
+ More- Less
Matterhorn glacier paradiseMatterhorn glacier paradise4300 ft
Zermatt - FuriZermatt - Furi4300 ft
Matterhorn ExpressMatterhorn Express4300 ft
Furi - RiffelbergFuri - Riffelberg1.9 mi
Furi - Trockener StegFuri - Trockener Steg1.9 mi
Riffelberg - GifthittliRiffelberg - Gifthittli2.2 mi
SchwarzseeSchwarzsee3.0 mi
Ski Lift Zermatt - FuriSki Lift Zermatt - Furi4300 ft
Matterhorn Museum - ZermatlantisMatterhorn Museum - Zermatlantis2500 ftKirchplatz
Mountaineers\' CemeteryMountaineers\' Cemetery2600 ftKirchstrasse (behind the church)
The MatterhornThe Matterhorn4700 ft ZermattSwitzerland
SunneggaSunnegga1.2 mi
Zermatt-Matterhorn Ski ResortZermatt-Matterhorn Ski Resort1.8 mi ZermattSwitzerland
+ More- Less
Getting around
Airports
Sion (SIR)24.4 mi
Lugano (LUG)55.7 mi
Train
Zermatt railway station1000 ft
+ More- Less
Reviews
8.0
FabulousBased on  307  reviews

Rating by category:

10.0
Service
  • 8.8
    Superb

    We like everything in this Hotel, village & skiing

    Nothing

  • 9.2
    Superb

    Friendly staff, good breakfast spread and a nice location

    Nothing

  • 7.0
    Very good

    Kindly and helpfull staff, large rooms, quietness, every room has bacony

    darkness of the room

  • 10.0
    Exclusive

    The service they provided was amazing, the hotel looks really classy

  • 7.0
    Very good

    This hotel is located in an easy to reach location from the train station and the town is so small that it's easy to walk anywhere. The bed was comfortable and the maid did a good job keeping it clean. The front desk staff was very nice; they greeted us with a glass of fresh juice upon on our arrival which was quite nice. This is a large hotel (chain) so you don't get the personalized service of a small hotel but all of our questions were answered and the staff was very helpful.

    We were a bit disappointed that after making a reservation in January for a stay in July that there was no room available for us the first night we arrived. The manager took us to an apartment on the outskirts of town and gave us a complimentary night which was nice of him but not the same as being able to get settled into your room. The apartment was dirty (I never let my bare feet touch the floor) and had no amenities (no internet access, no hair dryer, etc.) since it looks like it's designed for someone who lives there permanently. The next day, they moved our luggage to our room in the main hotel; they even threw in someone else's dirty sock that they found in the apartment. After requesting a room with a view of the Matterhorn six months prior to our arrival, we were most disappointed to be put in a room in the bowels of the hotel under the tennis court with the Best Western sign shining into our room all night long.

  • 8.8
    Superb

    Comfort in room and cleanliness, close proximity of train station

    Cost of the food a bit high, example, breakfast cost sfr 15 pp, just a few minutes walk away you could have a traditional breakfast for sfr 15 for two????

  • 7.0
    Very good

    Had some difficulties finding the place as it has changed its entrance and staff not on duty when we phoned from the telephone provided at the rail station. Building working carried on next to our room and I became ill, requiring a doctor. After pleas for them to cease work they did so, but construction work in hotels is proving a significant issue. Always check ahead for this.

  • 6.2
    Good

    Restaurant Chef &Service (Food &Serving) Fantastic. We enjoyed recommendable swiss local wine by chef. Good Job!

    Free Pick up service man was very rude.He threw our luggage roughly while putting up the tram bus. Hotel receptionist did fair with our advance booking for matterhorn view balcony &charged us to pay extra amount on arrival to get the room of our choice.Not worth for money.

  • 9.6
    Exclusive

    The hotel was located in the perfect spot for train station. The breakfast was really good. Hotel staff super friendly.

  • 5.0
    Guest rating

    free transport to ski lift and railway station; big room

    not renovated rooms, old furniture

  • 5.0
    Guest rating

    View of the matterhorn. Kind of lodge-like.

    The hotel was charming in an old and dingy kind of way. Off the beaten path.

  • 9.6
    Exclusive

    Excellent hotel with wonderful views, very good restaurant.

    The parking was not nearby,it should be pointed out that the parking is at the Alpen hotel in TASCH and you get to the hotel in Zermatt by train.

  • 8.8
    Superb

    Friendliness of the staff, check-in process and room,in general were all great... as was the breakfast buffet... The location was 5-10 minute walk from the train station and downtown.

    We didn't have ANY issues with this destination and would highly recommend.

  • 7.8
    Fabulous

    Quite possibly the hardest bed I've ever laid on, horrible! The pillows were like giant pizzas and heated up your head like an oven We ended up using the rolled up robes as pillows( no heated head syndrome :-) Having stayed in 100's of hotels both us agreed that we had two of the worst nights sleeps ever! Shame as the facilities, staff, location are all great, but at the end of the day you go there to sleep

  • 7.0
    Very good

    We liked the location of this hotel and the Pool/spa area. After a long day of hiking, the spa was perfect. We had a room on the ground floor, under the tennis court. It felt very strange being down there at first, but we soon found it comfortable. We could see the Matterhorn if we went outside of our room and that was great. It was nice sitting in the garden area in front of our room. The room was very spacious and quite comfortable, so that was good. Breakfast was good. Wifi was good. If I was to return to Zermatt, I would look at other accommodation options first, but for a couple of nights it's fine.

    We found the staff quite unfriendly, apart from the young guy who drove us up to the train station in the little bus, he was lovely and very friendly. One of the receptionists was quite ok, but the other one was very unfriendly and would barely even look at us when we spoke. We also stayed there on a Saturday night and due to the location of our room we were right near the bar, and they played extremely loud music and very bad karaoke all night. We wouldnt normally complain about this because noises are all part and parcel of travelling, but this bordered on being very annoying.

+ More- Less
Highlights
8
FabulousBased on  307 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Switzerland

Use Badge
Good to know
Check-infrom 2 pmFREECheck-outuntil 11 amFREE
Children & extra bedsOne child0 - 6 yearsExtra bedFREEOne child7 - 16 yearsExtra bedChildren above
16 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Sion (SIR)24.4 mi
Lugano (LUG)55.7 mi
Train
Zermatt railway station1000 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room
Cities nearby