Best Western Alpen Resort - Zermatt

Spissstrasse 52, Zermatt, Switzerland, CH-3920  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Alpen Resort - Zermatt

Wi-Fi
Parking
24-hour services

24-hour reception

Babysitting

Paid babysitting/ Child services

Swimming pool

Indoor heated swimming pool

Air conditioning
Facilities for kids

Game room

Children's play area

Cots

Ski facilities

Ski pass vendor

Ski storage

Overview

The stylish Best Western Alpen Resort is a great place in a shopping area of Zermatt. The hotel was opened in 1980 in a 4-story modern building and renovated in 2002.

A quiet location gives quick access to Zermatt, which is 12 km away. The distance between Zermatt city center and the property is 1 km.

Best Western Alpen Resort offers a wonderful view to its guests.

Zermatt railway train station lies within a 10-minute walk. The property is set 90 km from Lugano airport.

Rooms

Some of the non-smoking hotel rooms feature LCD TV, a balcony, a wardrobe, a work desk and a DVD player as well as coffee/tea makers and a kettle. Many guestrooms offer views of Matterhorn and Andes Mountains. They also include bathrooms with a shower, a spa bathtub and bath sheets.

Eat & Drink

Every day a complimentary cold buffet breakfast is served. Guests will taste excellent cuisine in the large on-site restaurant. The small bar serves a selection of coffee and tea. Corbeau d'Or and Viktoria are located within 100 meters away.

Services

Guests can take advantage of a designated smoking place, an elevator and a car park.

Relax

The hotel offers various facilities, such as a spa lounge, a hot tub and a sauna along with steam baths, Turkish bath and massage. Best Western Alpen Resort provides a gym and a fitness center to help guests keep fit.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Number of floors:   4.  Number of rooms:   55.

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Facilities

General

  • No smoking on site
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Ski storage
  • Lift
  • Currency exchange
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness centre
  • Tobogganing
  • Snowboarding
  • Skiing
  • Hiking
  • Tennis court
  • Darts
  • Table tennis

Services

  • Free shuttle service
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Ski pass vendor
  • Tours/Ticket assistance
  • Wake up service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • In-room breakfast
  • A la carte restaurant
  • Snack bar
  • Bar/ Lounge area
  • Outdoor dining area

Meeting facilities

  • Business centre
  • Fax/Photocopying

Children's facilities

  • Cots
  • Paid babysitting/ Child services
  • Children's play area
  • Game room

Leisure facilities

  • Indoor heated swimming pool
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • Mountain view
  • Landscape view

Room facilities

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Living room
  • Sitting area
  • Dressing area
  • Patio
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Hair dryer
  • Bathrobe

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Data ports
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 11 am FREE

Children and extra beds

Maximum capacity of extra beds in a room is 1. 

Pets

Pets are not allowed.

How to reach hotel

hotel Best Western Alpen Resort - Zermatt Zermatt location
Show big map »

Hotel Address:

Spissstrasse 52, Zermatt, Switzerland, CH-3920

Get directions
City Centre
  • Zermatt
    2000 ft
Airports
  • Sion (SIR)
    24.4 mi
  • Lugano (LUG)
    55.7 mi
Train Stations
  • Zermatt railway station
    1000 ft
  • Train Stations
    400 ft
  • Bus stop
    7.0 mi
Restaurants
  • Corbeau d'Or
    300 ft
  • La Ginabelle
    800 ft
Parks
  • Oberrothorn
    900 ft
  • Hohbalmen
    900 ft
Ski areas
  • Pollux
    900 ft
  • Zermatt-Matterhorn Ski Resort
    1.8 mi
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    4
  • Number of rooms:
    55

Hotel Awards

SwissHOTEL AWARDSHighly RecommendedZermattBest Western Alpen Resort

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Switzerland

Use Badge

Rooms and availability

Best Western Alpen Resort photos Room
Standard Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Individual air conditioning
  • Safe deposit box
  • Slippers
  • Patio
  • Work desk
  • Seating area
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Trousers press
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Sofa
  • Cots available
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • VCR player
  • Wake up service
  • Radio
Room Description:

Standard Double. BED & BREAKFAST. Standard rate

Best Western Alpen Resort photos Room
Standard Triple Room
  • Room size:

    325 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Dressing area
  • Wardrobe
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Dining:Mini-bar
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

This spacious room consists of a living room and a bedroom and offers a balcony, a seating area, cable TV, a telephone, a safety deposit box, a minibar and a bathroom with shower and bath tub.

Standard Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
Room Description:

Standard Quad. BED & BREAKFAST. Dynamic product

Two-Room Apartment
  • Max occupancy:

    4 persons

  • Bed type:

    4 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Three-Room Apartment
  • Max occupancy:

    2 persons

  • Bed type:

    4 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Best Western Alpen Resort photos Room
Standard Family Double Room
Mountain view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Single beds, 3 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Balcony
    • + More
  • General:Terrace
  • Seating area
  • Bathroom:Hair dryer
  • Bathrobe
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Wake up service
Room Description:

Standard|Standard Double Family Room with balcony (Double bed or 2 twin beds)

Best Western Alpen Resort photos Room
Family Two-Bedroom First Floor Apartment
  • Max occupancy:

    4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Dressing area
  • Wardrobe
  • Private entrance
  • Outdoor furniture
  • Parquet floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Outdoor dining area
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

This suite features a terrace with views of the surrounding mountains and has a direct connection to the spa area of the hotel. Facilities also include a flat-screen TV with cable channels and a bathroom with free toiletries. Please note that this suite is located in the annex building, which is situated 60 metres from the main building.

Family Two Room Apartment
Mountain view
  • Max occupancy:

    4 persons

  • Bed type:

    4 Single beds, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
  • General:Terrace
  • Seating area
  • Bathroom:Hair dryer
  • Bathrobe
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Wake up service
Room Description:

Apartment|Apartment - 2 Rooms 4 Beds Family Apartment, 30 Square Meters, Mountain View, Balcony, Third And Fourth Beds Are Twin Beds, Sitting Corner, Full Breakfast

Comfort Room
  • Max occupancy:

    3 persons

  • Check Prices

Best Western Alpen Resort Location

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  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Popular areas

  • City Center1700 ft

Places of interest

  • Mountaineers' cemetery2300 ft
  • Gemeindeverwaltung2700 ft
  • Matterhorn glacier paradise4300 ft
  • Zermatt - Furi4300 ft
  • Matterhorn Express4300 ft
  • Furi - Riffelberg1.9 mi
  • Furi - Trockener Steg1.9 mi
  • Riffelberg - Gifthittli2.2 mi
  • Schwarzsee3.0 mi

Train stations

  • Zermatt railway station700 ft

Convention centers

  • Vernissage Centre Culturel1700 ft

Amusement

  • FIZ Fun In Zermatt AG2300 ft

Museums

  • Matterhorn Museum2700 ft

Golf courses and Country clubs

  • Matterhorn Golf club700 ft

Ski Areas

  • Ski Lift Zermatt - Furi4300 ft

Local attractions

  • Sunnegga1.2 mi
  • Gornergrat3.4 mi
    Bahnhof
  • Matterhorn Glacier Paradise4.0 mi
    Zermatt 3920Switzerland
  • Zermatt-Matterhorn Ski Resort1.8 mi
    ZermattSwitzerland
  • Mt. Gornergrat3.4 mi
    Switzerland

Near the hotel

  • Pollux900 ft
    ZermattSwitzerland
  • Chocolaterie Laderach1900 ft
    Bahnhofstrasse
  • Stoked Swiss Ski and Snowboard School2300 ft
    Bahnhofstrasse 72, Zermatt
  • Mountaineers\' Cemetery2600 ft
    Kirchstrasse (behind the church)
  • Hohbalmen900 ft
  • Hinterdorfstrasse2100 ft
    Hinterdorfstrasse 25
  • Matterhorn Museum - Zermatlantis2500 ft
    Kirchplatz

Restaurants nearby

  • Corbeau d'Or300 ft

    Address: Untere Mattenstrasse 12
    Phone: +41/279662660

    73% likes this, based on 42 reviews
    Price Range: USD 29 - USD 73

  • Berghof900 ft

    Address: 3920 Zermatt
    Phone: 41-27-9675400

    88% likes this, based on 23 reviews

  • Berghotel Riffelalp900 ft

    Phone: 41-27/966 46 46

    81% likes this, based on 33 reviews

  • La Ginabelle800 ft

    Address: Vispastrasse 52
    Phone: 41-4-0279674535

    67% likes this, based on 37 reviews

  • Restaurant vis-a-vis900 ft

    Address: Gornergrat 3100m
    Phone: +41 27 966 64 00

    66% likes this, based on 51 reviews
    Cuisine: Swiss
    Price Range: USD 12 - USD 45

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    4
  • Number of rooms:
    55

Hotel Awards

SwissHOTEL AWARDSHighly RecommendedZermattBest Western Alpen Resort

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Switzerland

Use Badge

Hotels nearby
Cities nearby

Best Western Alpen Resort Reviews

Guest reviews are submitted by our customers after their stay at Best Western Alpen Resort

Average guest rating

8.0out of 10
Fabulous
Based on 313 reviews

Rating by category:

Service
10.0
Value
9.0

Guest reviews

  • Couple
    7.0

    Kindly and helpfull staff, large rooms, quietness, every room has bacony

    darkness of the room

  • Couple
    10.0

    The service they provided was amazing, the hotel looks really classy

  • Older travelers
    7.0

    This hotel is located in an easy to reach location from the train station and the town is so small that it's easy to walk anywhere. The bed was comfortable and the maid did a good job keeping it clean. The front desk staff was very nice; they greeted us with a glass of fresh juice upon on our arrival which was quite nice. This is a large hotel (chain) so you don't get the personalized service of a small hotel but all of our questions were answered and the staff was very helpful.

    We were a bit disappointed that after making a reservation in January for a stay in July that there was no room available for us the first night we arrived. The manager took us to an apartment on the outskirts of town and gave us a complimentary night which was nice of him but not the same as being able to get settled into your room. The apartment was dirty (I never let my bare feet touch the floor) and had no amenities (no internet access, no hair dryer, etc.) since it looks like it's designed for someone who lives there permanently. The next day, they moved our luggage to our room in the main hotel; they even threw in someone else's dirty sock that they found in the apartment. After requesting a room with a view of the Matterhorn six months prior to our arrival, we were most disappointed to be put in a room in the bowels of the hotel under the tennis court with the Best Western sign shining into our room all night long.

  • Couple
    8.8

    Comfort in room and cleanliness, close proximity of train station

    Cost of the food a bit high, example, breakfast cost sfr 15 pp, just a few minutes walk away you could have a traditional breakfast for sfr 15 for two????

  • Older travelers
    7.0

    Had some difficulties finding the place as it has changed its entrance and staff not on duty when we phoned from the telephone provided at the rail station. Building working carried on next to our room and I became ill, requiring a doctor. After pleas for them to cease work they did so, but construction work in hotels is proving a significant issue. Always check ahead for this.

  • Family with children
    6.2

    Restaurant Chef &Service (Food &Serving) Fantastic. We enjoyed recommendable swiss local wine by chef. Good Job!

    Free Pick up service man was very rude.He threw our luggage roughly while putting up the tram bus. Hotel receptionist did fair with our advance booking for matterhorn view balcony &charged us to pay extra amount on arrival to get the room of our choice.Not worth for money.

  • Family with children
    9.6

    The hotel was located in the perfect spot for train station. The breakfast was really good. Hotel staff super friendly.

  • Couple
    5.0

    free transport to ski lift and railway station; big room

    not renovated rooms, old furniture

  • Group of friends
    5.0

    View of the matterhorn. Kind of lodge-like.

    The hotel was charming in an old and dingy kind of way. Off the beaten path.

  • Older travelers
    9.6

    Excellent hotel with wonderful views, very good restaurant.

    The parking was not nearby,it should be pointed out that the parking is at the Alpen hotel in TASCH and you get to the hotel in Zermatt by train.

  • Group of friends
    8.8

    Friendliness of the staff, check-in process and room,in general were all great... as was the breakfast buffet... The location was 5-10 minute walk from the train station and downtown.

    We didn't have ANY issues with this destination and would highly recommend.

  • Couple
    7.8

    Quite possibly the hardest bed I've ever laid on, horrible! The pillows were like giant pizzas and heated up your head like an oven We ended up using the rolled up robes as pillows( no heated head syndrome :-) Having stayed in 100's of hotels both us agreed that we had two of the worst nights sleeps ever! Shame as the facilities, staff, location are all great, but at the end of the day you go there to sleep

  • Couple
    7.0

    We liked the location of this hotel and the Pool/spa area. After a long day of hiking, the spa was perfect. We had a room on the ground floor, under the tennis court. It felt very strange being down there at first, but we soon found it comfortable. We could see the Matterhorn if we went outside of our room and that was great. It was nice sitting in the garden area in front of our room. The room was very spacious and quite comfortable, so that was good. Breakfast was good. Wifi was good. If I was to return to Zermatt, I would look at other accommodation options first, but for a couple of nights it's fine.

    We found the staff quite unfriendly, apart from the young guy who drove us up to the train station in the little bus, he was lovely and very friendly. One of the receptionists was quite ok, but the other one was very unfriendly and would barely even look at us when we spoke. We also stayed there on a Saturday night and due to the location of our room we were right near the bar, and they played extremely loud music and very bad karaoke all night. We wouldnt normally complain about this because noises are all part and parcel of travelling, but this bordered on being very annoying.

  • Older travelers
    9.2

    Enjoyed the heated swimming pool sauna and steam room. Robes and slippers provided for the pool. Breakfast was excellent. Free internet

  • Family with children
    9.2

    We loved this hotel for its unusual layout and mountain look and feel. The front desk staff was very helpful. My 10 year old loved his little "room" slightly larger than a big US closet. It was inside our room which was perfect. We had a great time and the pool/spa. My kids found it to be very cool and so did we. Some problems figuring out how to work the shower and shower didn't drain.

    I almost hate to say anything bad bc we had such a good time but there were Some problems figuring out how to work the shower and shower didn't drain. Small european style shower but that is expected The restaurant was very good and friendly but we waited a very long time for a beer and the food came out in 3 shifts that were quite wide spread. She kept saying she was coming but 1/2 hr to wait for a long deserved beer was making us crazy.

How to reach hotel

hotel Best Western Alpen Resort - Zermatt Zermatt location
Show big map »

Hotel Address:

Spissstrasse 52, Zermatt, Switzerland, CH-3920

Get directions
City Centre
  • Zermatt
    2000 ft
Airports
  • Sion (SIR)
    24.4 mi
  • Lugano (LUG)
    55.7 mi
Train Stations
  • Zermatt railway station
    1000 ft
  • Train Stations
    400 ft
  • Bus stop
    7.0 mi
Restaurants
  • Corbeau d'Or
    300 ft
  • La Ginabelle
    800 ft
Parks
  • Oberrothorn
    900 ft
  • Hohbalmen
    900 ft
Ski areas
  • Pollux
    900 ft
  • Zermatt-Matterhorn Ski Resort
    1.8 mi
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    4
  • Number of rooms:
    55

Hotel Awards

SwissHOTEL AWARDSHighly RecommendedZermattBest Western Alpen Resort

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Switzerland

Use Badge